Understanding Your Order Status
Tracking information changes as your order is prepared and moves through the delivery process.
Order Received
Your order has been submitted successfully and is awaiting preparation or processing.
Tracking Available
Shipment details have been created and available carrier or delivery updates can now appear in the tracking tool.
In Transit or Delivered
The tracking tool will display the latest available progress, including delivery activity and completion when that information is provided.
Status wording and update frequency may vary depending on the order and delivery method.
When Tracking Information Is Unavailable
Some order and delivery updates may take time to appear in the tracking tool.
No Tracking Details Yet
Your order may still be under preparation, or delivery information may not yet have been added to the tracking system.
Status Has Not Changed
Tracking updates may be delayed between delivery stages. The latest available information will appear when the next update is received.
Additional Help
If the information remains unavailable or does not match the order, contact Hazeltons with your order number and purchaser details.
Need Help With Your Order?
Contact Hazelton's when the tracking information is unavailable, appears incorrect, or requires clarification.
Include the order number, purchaser name, purchaser email address, and a brief description of the issue. Providing these details helps the customer-service team locate the correct order and review the available information.
Information to Include
- Order number
- Purchaser's full name
- Email address used for the order
- Recipient's name
- Description of the tracking or delivery concern
Do not include payment-card information or other sensitive financial details in your message.